Technical Support Specialist

Braze is seeking a Technical Support Specialist to join its Global Customer Support organization. The successful candidate will be a trusted product expert, primary point of contact for inbound questions, and owner of complex technical cases.

Requirements

• 2–3 years of experience supporting technical products
• Degree from an accredited college or university or equivalent practical experience
• Proficiency with case management tools (e.g., Salesforce, Zendesk)
• Hands-on experience with HTML, CSS, APIs, and/or SQL
• Experience with tools such as Postman, Snowflake, and/or Kibana

Benefits

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend