Senior Customer Success Manager - FR/ENG
BrevoParis, Ile-de-France, France
Posted May 28, 2026
Full Time
About the Company
Brevo, formerly Sendinblue, is a leading CRM suite offering comprehensive tools for email marketing, automation, SMS, chat, and more. With a unified platform, Brevo empowers businesses to cultivate long-term customer relationships globally, ensuring compliance with GDPR regulations and supporting over 500,000 customers across 180 countries. The company's diverse team of 700+ employees in eight international offices is committed to sustainability and innovation, making Brevo a standout player in the digital marketing industry.
Job Description
As a Senior Customer Success Manager at Brevo, you will own a strategic portfolio of large enterprise customers and act as their long-term strategic partner across the full customer lifecycle. This role requires deep engagement, excellent stakeholder management, and a natural leadership presence within the team.
Requirements
- Minimum 3+ years in Customer Success and/or Digital Marketing
- Proven track record of delivering results against KPIs such as Renewal Rate, Expansion, Product Adoption, and Account Health
- Experience managing complex enterprise accounts (high MRR, multiple stakeholders)
- Native French, fluent English
- Data-driven, high ownership and able to navigate ambiguous situations with confidence
- Experience with CS tools (Planhat, EverAfter or equivalent) is a plus
Benefits
- RTT days off
- 50% public transport reimbursement
- Sustainable Mobility Package
- daily Swile meal vouchers
- Access to English classes and 155,000+ courses on Udemy
- Relocation assistance for international talents
- Top-notch private healthcare (70% covered)
- 6-week second-parent leave
- extra time off if your child is sick and needs you
- Services related to prevention, health and personal and professional well-being on Welii platform
- Work Council benefits via Leeto
- Inter-office trips
- Regular team events
