Senior Customer Success Manager - English and French Speaking

Beyond is looking for a Senior Customer Success Manager to join their growing team. The role involves managing large customers and those with outsourced revenue managers, delivering a white-glove customer experience, and working with the Revenue Management team. The successful candidate will be responsible for driving customer adoption, retention, and satisfaction, providing analyses on booking trends and pricing performance, and training clients on revenue management.

Requirements

• 3+ years of experience working in customer success
• Experience managing renewal conversations
• Fluency and ability to work with customers in English and French
• Experience working with software or ability to learn a wide variety of tools for data analysis, including comfort with data sets in Excel
• Exceptional verbal and written communication skills with the ability to communicate effectively at all levels
• Experience helping customers through presentations, trainings, or day-to-day questions
• Experience in SaaS, tech and/or the short-term rental industry preferred

Benefits

• stock options
• unlimited PTO
• private health insurance