Senior Customer Success Manager (Remote) ES/FR/EN

Urbantz is seeking a Senior Customer Success Manager to manage customer portfolio and grow key enterprise accounts. The role involves creating success plans, conducting quarterly business reviews, and providing technical product expertise to customers. The ideal candidate has 5+ years of experience in customer-facing functions, perfect fluency in Spanish, French, and English, and experience in SaaS and IT solutions.

Requirements

• 5+ years of experience in customer-facing functions
• Perfectly fluent in Spanish, French, and English
• Substantial experience in SaaS and understanding of IT solutions / API integrations
• Executive presence in front of senior stakeholders
• Outstanding customer management skills
• Exceptional communication capabilities

Benefits

• Competitive salary
• Right tools
• Fringe benefits depending on country's location
• Autonomy to define own path to success
• Diverse international team
• Company culture encouraging freedom, creativity, and collaboration
• Opportunities to grow expertise through training, workshops, and conferences