IT Helpdesk Specialist

We have an exciting opportunity for an IT Helpdesk Specialist to join our team in our Albuquerque office. The qualified applicant will be able to demonstrate an ability to maintain a medium sized network that spans multiple offices in a collaborative environment of engineers within Bridgers & Paxton.

Requirements

• Provide first-level technical support to employees for hardware, software, and network issues.
• Respond to helpdesk tickets, phone calls, and walk-in requests in a timely and professional manner.
• Troubleshoot desktop, laptop, and peripheral hardware issues.
• Configure and deploy new workstations and mobile devices for employees.
• Assist with onboarding and offboarding processes.
• Maintain accurate documentation of support activities and technical procedures.
• Assist senior IT staff with system maintenance, upgrades, and technology rollouts.
• Monitor and maintain workstation security updates and patching.
• Maintain inventory of IT hardware and assist with asset tracking.
• Identify recurring technical issues and recommend improvements to systems or processes.
• Installation, configuration, and troubleshooting of Windows operating systems.
• User account provisioning and deprovisioning, password resets and account unlocks.
• Managing and resolving helpdesk tickets.
• Basic TCP/IP troubleshooting, wired and wireless connectivity troubleshooting, VPN client setup and support.
• Multi-Factor Authentication (MFA) setup and troubleshooting.
• Creating and maintaining technical documentation.
• Providing technical assistance to staff in a professional and timely manner.

Benefits

• Fully-paid health care plan
• Fully vested retirement plan
• Vision
• Dental
• Cafeteria plan