Customer Service Rep/Agent with French

Act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information.

Requirements

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Benefits

• Supportive and engaging onboarding experience
• Opportunity to develop and grow through training and regular mentorship
• Corporate Social Responsibility activities
• Agility and work/life effectiveness and your long-term well-being
• Diverse and inclusive team