Customer Service Rep/Agent with Spanish and Portuguese
Requirements
- Record and process custom/special orders and coordinate with relevant teams
- Respond promptly to escalated customer issues and ensure resolution
- Act as first point of contact for customer queries and complaints
- Provide advanced product/service information and support fitment inquiries
- Follow sales and channel dynamics to provide tailored suggestions to customers
- Build strong customer relationships and adopt customized strategies
- Collaborate with cross-functional teams to resolve issues and improve processes
- Participate in regional meetings and share feedback from stakeholders
Benefits
- A supportive and engaging onboarding experience
- The opportunity to develop and grow, through training and regular mentorship
- Corporate Social Responsibility activities
- A truly global, dynamic and challenging work environment
- Agility and work/life effectiveness and your long-term well-being
- A diverse and inclusive team