Customer Service Advisor

The Customer Service Advisor is the key link between service team members and customers, providing day-to-day oversight, direction, interaction and support to the Service Department within the assigned location.

Requirements

• Excellent customer service and multi-tasking skills
• Strong communication skills with ability to work between the technician(s) and the customer(s) to ensure jobs are completed with accuracy and on time
• High attention to detail, to include precise data entry
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to service operations
• Ability to work with minimal supervision and with the company systems
• Proficient in all MS Office products, including Word, Excel and PowerPoint
• Previous experience in processing service orders, invoices, purchase orders, budget expense tracking and payroll preparation

Benefits

• 401(k)
• Educational Assistance
• Employee Assistance Program (EAP)
• Employee Stock Ownership Program (ESOP)
• Hands On and Virtual Training
• Paid Holidays
• Paid Time Off