Customer Success Manager
BrightEdgeCleveland, Ohio, United States
Posted October 31, 2025
Full Time
About the Company
BrightEdge is a leading Content Performance Marketing platform that helps brands optimize content for maximum engagement across digital channels. Leveraging an AI engine called DataMind, BrightEdge offers comprehensive solutions in SEO, content marketing, and digital marketing, enabling businesses to drive traffic, revenue, and engagement. What sets BrightEdge apart is its unique ability to measure real-time digital content performance on a global scale.
Job Description
BrightEdge is seeking a Customer Success Manager to serve as a strategic partner to a portfolio of customers, helping them maximize platform adoption and achieve growth through the BrightEdge platform. This role involves relationship management, strategic planning, and data-driven problem-solving, with a focus on accelerating customer success and long-term satisfaction. The position combines relationship management, strategic planning, and data-driven problem-solving skills, with guidance from internal teams to anticipate challenges and craft tailored solutions.
Requirements
- 1+ years of direct customer facing experience
- Experience managing a book of business and identifying renewal/expansion opportunities
- Strong communication and presentation skills
- Comfortable in a fast-paced, high cadence environment
- Knowledge of or interest in digital marketing
Benefits
- Comprehensive medical, dental, and vision insurance
- Generous paid time off
- A close-knit, collaborative office culture
- Fully stocked kitchen
- Quarterly team events
