Customer Success Manager (Small Accounts)
BrightEdgeCleveland, Ohio, United States
Posted April 26, 2017
Full Time
About the Company
BrightEdge is a leading Content Performance Marketing platform that helps brands optimize content for maximum engagement across digital channels. Leveraging an AI engine called DataMind, BrightEdge offers comprehensive solutions in SEO, content marketing, and digital marketing, enabling businesses to drive traffic, revenue, and engagement. What sets BrightEdge apart is its unique ability to measure real-time digital content performance on a global scale.
Job Description
BrightEdge is seeking a Customer Success Manager to serve a portfolio of customers, guiding them in maximizing BrightEdge platform usage and growth. This role involves relationship management, strategic planning, and problem-solving, requiring a proactive and data-driven approach to customer success. The position offers the opportunity to collaborate with internal teams and contribute to the company's growth.
Requirements
- 1+ years of direct customer facing experience
- Experience managing a book of business and identifying renewal and expansion opportunities
- Comfortable in a fast-paced, high cadence environment
- Strong communication and presentation skills
- Knowledge of or interest in digital marketing
Benefits
- Comprehensive medical, dental, and vision insurance
- Fully stocked kitchen
- Quarterly team events
- Professional development opportunities
