Customer Success Manager
ForterChiyoda, Japan
Posted August 14, 2025
Full Time
About the Company
Forter is a leading provider of identity intelligence solutions for digital commerce, specializing in fraud prevention, risk management, data analytics, and ecommerce. The Forter Trust Platform offers integrated services to help businesses filter out fraud, enhance customer experiences, and manage payments securely. With a focus on delivering trusted interactions, Forter has supported major brands like Nordstrom and Adobe in processing over $1 trillion in GMV.
Job Description
Forter is seeking a Customer Success Manager to build strong relationships with clients, drive renewals, expand business, and provide strategic insights. This role involves onboarding, training, and technical support to ensure client success and alignment with Forter's product roadmap. The company values trust and uses data to identify fraudsters.
Requirements
- 3-4 years of post-live, client-facing Account Management / Customer Success experience
- Experience leading monthly and quarterly business reviews with client executives
- Experience communicating client business objectives to internal leadership
- Experience enabling and training clients on the use of Forter’s UX
- Experience in a SaaS startup environment
Benefits
- Competitive salary
- Bonus plan
- Private health insurance
- Half day Fridays
