Supervisor, Customer Service
Brighton Health Plan SolutionsChapel Hill, North Carolina, United States
Posted March 25, 2026
Full Time
About the Company
Brighton Health Plan Solutions is a healthcare enablement company that partners with self-insured employers and health systems to solve problems in healthcare access and delivery.
Job Description
BHPS is seeking an experienced Customer Service Supervisor to manage the company’s service operations for members and providers and high traffic call center. The Supervisor directly manages the daily performance and activities of the Customer and/or Provider Service call center representatives to ensure customer satisfaction and achievement of the department’s KPI’s.
Requirements
- Manage the daily performance and activities of customer service call center representatives
- Monitor and adjust staffing levels to meet the needs of the business
- Support and mentor team leaders and SMEs as needed
- Handle caller escalations and resolve as needed
- Continually monitor call center metrics, quality assurance scores, and productivity reports
- Assist with performance reports, QA review sessions, and re-training initiatives
Benefits
- Paid time off
- Retirement plan
- Medical benefits
- Dental benefits
- Vision benefits
- Life insurance
- Disability insurance
