Customer Success Manager
BrightreeGeorgia, United States • Minnesota, United States • Oklahoma City, Oklahoma, United States • Kansas City, Missouri, United States • Brentwood, Tennessee, United States • Joliet, Illinois, United States • Kansas City, Kansas, United States
Posted February 19, 2026
Full Time
About the Company
At Brightree, we believe in building innovative technology solutions and providing services to the post-acute healthcare industry that help to enhance clinical and business performance. Our solutions follow providers’ natural workflows to automate and improve how they manage their businesses, serve patients and protect reimbursements. As a leader in our industry, we keep a pulse on the future of healthcare and are committed to equipping our customers with the tools they need to succeed. Our 600+ team members serve more than 2,200 organizations in the HME, orthotic and prosthetic, HME pharmacy, home infusion and rehabilitation home care segments. For more information, please visit www.brightree.com, and check out our exciting career opportunities at http://www.brightree.com/about-brightree/careers/.
Job Description
Brightree Resupply has the leading set of software solutions for ongoing patient resupply in the durable medical equipment industry. The Resupply Success Manager will utilize knowledge of Brightree Resupply products and services to improve customer efficiency, increase ROI and drive overall success of resupply outcomes.
Requirements
- Minimum 2 years of experience in Healthcare Industry
- Minimum of 2 years’ experience in Customer Success
- Demonstrated leadership competencies, with experience as an exceptional relationship manager and collaborator in a dynamic company
- Understanding of KPI’s and how they impact revenue objectives
- Ability to organize and prioritize multiple tasks, maintain records, and to work independently with few interruptions
- Strong project management skills including ability to manage customer expectations and drive project results
- Intermediate level proficiency with Microsoft Office package, including excel, access and PowerPoint
- Strong oral and written communication skills
- Ability to work in a remote environment
- Self-directed and self-motivated in job-related tasks
Benefits
- Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
