Brightree Resupply has the leading set of software solutions for ongoing patient resupply in the durable medical equipment industry. The Customer Success Manager uses independent judgement to assess resupply business processes and feature adoption to develop prioritized recommendations that will improve customer efficiency, increase ROI and drive overall success of resupply outcomes.
Requirements
- Minimum 2 years of experience in Healthcare Industry
- Minimum of 2 years’ experience in Customer Success
- Demonstrated leadership competencies, with experience as an exceptional relationship manager and collaborator in a dynamic company.
- Bachelor’s degree: equivalent combination of Healthcare Industry education, training and experience will be considered.
- Understanding of KPI’s and how they impact revenue objectives.
- Ability to organize and prioritize multiple tasks, maintain records, and to work independently with few interruptions.
- Strong project management skills including ability to manage customer expectations and drive project results.
- Intermediate level proficiency with Microsoft Office package, including excel, access and PowerPoint.
- Strong oral and written communication skills
- Ability to work in a remote environment.
- Self-directed and self-motivated in job-related tasks.
- Hands on experience in an HME Resupply program
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Tuition Reimbursement
- Relocation Assistance
