The Brightree Customer Success Team drives consistent customer value through adoption of Brightree products and services. Customer Success Managers align with key stakeholders on top priority initiatives to support their goals and optimize HME operations.
Requirements
- Minimum 2 years of experience in HME and/or Home Infusion operations management
- Four-year college degree in business, finance, IT or a relevant discipline
- Minimum 2 years of experience in business process improvement
- Minimum 2 years of experience using the Brightree business management solution
- Ability to partner and maintain ongoing relationships with leadership
- Strong consultative and communication skills with a keen attention to detail
- Broad soft skills including effective communication, active listening, conflict resolution, problem-solving and dependability
- Proficient in MS Excel, MS Word, MS PowerPoint and MS Outlook, Brightree Business Management Solution
- Ability to work in a fast-paced, collaborative environment with the ability to own areas of the customer life cycle with moderate supervision
- 2+ years of experience in customer success or account management role
- 2+ years Infusion pharmacy experience
- Highly organized with the ability to manage and drive change
- Skilled in process analysis and improvement with demonstrated business benefits
- Proficient in Gainsight
Benefits
- Health insurance
- 401k Matching
- Paid Time Off
- Relocation Assistance
- Travel reimbursement
