Operations Technician II
BrightspeedCharlotte, North Carolina, United States
Posted March 13, 2026
Full Time
About the Company
Brightspeed is a company that provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Job Description
Brightspeed is looking for an Operations Technician II to join their team who monitors, maintains, and management of networks. The role involves troubleshooting, diagnosing, and resolving trouble situations, as well as providing high-quality documentation of network failures and maintenance activity.
Requirements
- Three plus years related experience
- Experience with Cisco, Juniper, and Nokia platforms
- Layers 2 & 3 switch and router configuration and troubleshooting
- Experience with isolation of telecom equipment trouble
- Advanced customer service, organizational interaction, and teamwork skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
Benefits
- Competitive compensation
- Comprehensive benefits
- Paid time off programs
- 401K plan with company match
- Employee assistance program
- Voluntary benefits
