Senior Manager, Retention & Call Center Operations
BrightspeedCharlotte, North Carolina, United States
Posted March 11, 2026
Full Time
About the Company
Brightspeed is a fast-growing company that provides fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Job Description
Brightspeed is looking for a Senior Manager, Retention & Call Center Operations to join their growing team. The role involves retention strategy execution, churn reduction, and performance management across call center channels. The ideal candidate will have 10+ years of experience in Call Center Operations, Retention, Customer Care, or Revenue Operations, and a proven track record of measurable churn reduction results.
Requirements
- Retention strategy execution
- Churn reduction
- Performance management across call center channels
- Leadership of frontline retention teams
- Data-driven continuous improvement
- Cross-functional influence
- Financial acumen
- Advanced analytical skills
- Experience managing BPO/vendor relationships
- Travel to vendor locations
Benefits
- Competitive compensation
- Comprehensive benefits
- Paid time off programs
- Employee assistance program
- 401K plan with company match
- Voluntary benefits
