Supervisor, Field Operations

Brightspeed is looking for an experienced Supervisor, Field Operations to join our team! As Supervisor, Region Operations, you will manage technicians in specific service areas and provide quality residential and business communications services.

Requirements

• Bachelor's degree or equivalent education and experience
• Previous experience managing teams within a telecom technical environment with typically 4+ years of experience
• Strong skills and experience in employee development, including training, coaching and mentoring in a union environment
• Computer skills are required including Outlook, Excel, Word, and legacy systems
• Working knowledge of installation and maintenance of residential and business services, Local Network processes, and a fundamental understanding of services and products offered by Brightspeed
• Working knowledge of the splicing and construction process for the telecommunication industry
• Working knowledge of Contractor relations
• The ability to work in a consultative manner with others, i.e. establish rapport, interview, fact-find, present options, recommend solutions, follow-up and customer focused behavior
• The ability to perform work with minimal supervision, prioritize multiple projects and perform under pressure
• Experience negotiating timeframes for completion and meeting critical deadlines
• A willingness to work with other coworkers to complete job assignments

Benefits

• Competitive compensation
• Comprehensive benefits
• 401K plan with company match
• Employee assistance program
• Voluntary benefits
• Paid time off
• Medical, dental, vision, and life insurance