Jewelry Sales Consultant

As a Jewelry Sales Consultant at Brilliant Earth, you will provide an exceptional experience for every customer, guiding them through the life of the sale, and meeting and exceeding sales targets in a fast-paced environment.

Requirements

• Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations
• Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets
• Proactively greet, check-in, and assist customers in the purchasing process
• Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries
• Call customers to confirm showroom appointments and answer any pre-appointment questions
• Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance
• Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security
• Open and/or close the showroom and waiting area
• Use our ERP system to manage your tasks and communicate cross-functionally
• Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry

Benefits

• Competitive compensation and a robust benefits package
• Career Growth opportunities
• Set Schedule with 2 consecutive days off
• Diverse, mission-minded team
• Lifestyle Spending Account for wellness expenses
• Continued Education and professional development
• Employee Discounts on jewelry
• Sales Incentive Programs
• Mental Wellness Perks
• Giving Back and Volunteer Opportunities
• Medical, Dental, and Vision insurance
• 401k match
• Paid Time Off
• Parental Leave
• Disability and Life insurance
• Pre-Tax Commuter Benefits