Creative Account Manager

The Creative Account Manager is a relationship-builder who connects with clients, understands their goals, and helps bring thoughtful gifting ideas to life. This role blends sales, creative thinking, and great client service to make sure every project starts off strong and stays on track.

Requirements

• 3+ years of full-time experience in customer success, client services, sales or account management
• Proven track record owning revenue targets — growing a book of business while protecting margins and forecasting effectively
• Strong relationship-builder with high emotional intelligence and executive presence; comfortable leading strategic conversations with senior stakeholders
• Ability to manage multiple priorities, stakeholders, and timelines
• Excellent written and verbal communication skills. Ability to adapt to appropriate communication channel based on audience and message
• Tech savvy - working experience with platforms like Salesforce, Slack, Google Suite, ticketing system like Front is a plus
• A mindset of ownership and continuous improvement
• Comfortable and confident in a variety of client-facing scenarios
• Comfortable owning a revenue goals and managing a book of business with growth expectations
• Understands how to identify upsell opportunities and convert them into revenue
• Proactive in spotting churn risks and developing strategies to retain and grow client accounts

Benefits

• Medical, Dental, & Vision benefits
• Flexible PTO
• Paid company holidays
• Work from home stipend