Technical Account Manager (Italian Speaker - Maternity Leave Cover)

Zenkraft is looking for a Technical Account Manager (Italian Speaker) to support and grow customer base by ensuring successful adoption and value realization of Salesforce Managed Application across hundreds of customers.

Requirements

• Drive customer onboardings, ensuring the customer overcomes barriers to implementation and fully adopts the product
• Develop a deep understanding of each customer’s business, use cases, and KPIs to recommend and guide solutions that accelerate success
• Take ownership of customer relationships to ensure customer satisfaction, drive use case expansion and carrier diversification
• Serve as a technical liaison between customers and internal teams including Support, Product, Engineering, and Sales
• Identify and promote best practices to drive standardization, scalability, and efficiency across the customer base
• Help customers maximize the value of Zenkraft within Salesforce through configuration, optimization, and technical guidance
• Build strong, trusted relationships with customers and advocate for their needs internally

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Visa Sponsorship