Zenkraft is looking for a Technical Account Manager (Italian Speaker) to support and grow customer base by ensuring successful adoption and value realization of Salesforce Managed Application across hundreds of customers.
Requirements
- Drive customer onboardings, ensuring the customer overcomes barriers to implementation and fully adopts the product
- Develop a deep understanding of each customer’s business, use cases, and KPIs to recommend and guide solutions that accelerate success
- Take ownership of customer relationships to ensure customer satisfaction, drive use case expansion and carrier diversification
- Serve as a technical liaison between customers and internal teams including Support, Product, Engineering, and Sales
- Identify and promote best practices to drive standardization, scalability, and efficiency across the customer base
- Help customers maximize the value of Zenkraft within Salesforce through configuration, optimization, and technical guidance
- Build strong, trusted relationships with customers and advocate for their needs internally
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship