Director, Customer Experience

We are seeking a strategic and experienced Director, Customer Experience to lead the post-sale customer journey for Brisk Teaching's paying district and school partners. This role owns the full spectrum of how customers experience Brisk after they buy — from onboarding and time-to-value through professional learning, and ongoing engagement to drive adoption and usage.

Requirements

• 7+ years of experience in customer experience, customer success, professional learning, or post-sale engagement roles
• Ability to do 30–40% travel to support in-person customer events
• Experience in K-12 education technology or a deep understanding of how school districts adopt and implement instructional technology
• A track record of building and scaling post-sales customer programs
• Experience managing or building a professional learning or training function
• Strong strategic instincts paired with a willingness to operate hands-on
• Demonstrated ability to use data to define success, track progress, and make decisions about where to invest resources
• Excellent communication and interpersonal skills
• Experience with CRM and CS platforms and marketing automation tools
• Strong project management skills with the ability to manage competing priorities
• A self-starter mindset — you build what's needed, not just what's asked for

Benefits

• Competitive salary
• Stock options, vested over 4 years
• Comprehensive benefits package, including health, dental, and vision insurance
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• The chance to make a meaningful impact on education through innovative technology