Director of Customer Success
BrightFireUnited States
Posted March 25, 2026
Full Time
About the Company
BrightFire offers insurance agency websites, social media marketing, reviews & reputation management, search engine marketing, and local listings management.
Job Description
We are looking for an experienced Director of Customer Success who is an excellent communicator, service-obsessed, a proactive problem solver, and tech-savvy to oversee ongoing customer relationships, onboarding and client training, and coordinate existing customer sales with our sales department.
Requirements
- 3+ years in Customer Success management
- Proven track record of working in a customer-facing role while managing a team
- Must demonstrate relationship management and churn prevention skills
- Experience with support ticketing systems and administration
Benefits
- Competitive Salary
- Annual Performance Bonus
- Competitive Paid Time Off
- 10 Paid Holidays Per Year
- Two Floating Holidays
- Retirement Plan 401k + 4% Company Matching
- Paid Employee Medical Insurance Premiums
- Vision and Dental Insurance Available
