Director, Customer Success
Popl CoUnited States
Posted April 10, 2026
Full Time
About the Company
Popl is a startup that helps revenue teams turn real-world interactions into measurable pipeline and revenue.
Job Description
Popl is seeking a seasoned Director of Customer Success to lead the post-sale customer experience across its growing customer base, driving measurable value, expansion, and long-term retention.
Requirements
- 7+ years in Customer Success, with 3+ years in a Director-level or senior people manager role
- Proven track record managing a team of 10+ in a B2B SaaS environment
- Demonstrated ownership of NRR, GRR, or logo retention targets
- Deep experience building or scaling CS motions - playbooks, health scores, QBR frameworks
Benefits
- Competitive salary
- Meaningful equity
- Full insurance & benefits
- Unlimited PTO
- $150 monthly wellness credit
