The Senior Specialist, Benefit Operations plays a critical role in the end-to-end administration and coordination of company-sponsored pension, health, welfare and wellness programs. This role serves as the primary point of operational support for EMEA as Tier 2 support across 24 markets.
Requirements
- Utilize the ServiceNow ticketing system to research, manage, and resolve Tier 2 benefits cases, ensuring timely and accurate resolution in line with service standards.
- Lead and support the implementation, enhancement, testing, deployment, execution, administration, and communication of Bristol Myers Squibb (BMS) benefit plans and supporting systems.
- Partner closely with Benefit Strategists and Product Design team to assess the operational feasibility of proposed benefit changes or new offerings, ensuring successful and compliant implementation.
- Oversee the day-to-day administration of company benefit programs, including pension, medical, dental, vision, Flexible Spending Accounts (FSA), life insurance, disability, wellness programs, and other ancillary benefit offerings.
- Identify and drive opportunities for process automation, reduction of manual activities, and continuous improvement to enhance operational efficiency and scalability.
- Serve as the primary operational point of contact for benefit administrators, carriers, and vendors, ensuring clear understanding of plan requirements and effective issue resolution.
- Collaborate with the Benefit Operations team to plan and execute Annual Enrollment activities.
- Compile, analyze, and present supporting documentation and data for second-level benefit appeals.
- Review, update, and maintain employee-facing reference materials and Knowledge Articles, ensuring content remains accurate, compliant, and republished prior to expiration.
- Prepare financial and operational reports as required.
- Audit, reconcile, and validate carrier and vendor invoices, and provide support for purchase order (PO) and financial processes.
- Support internal and external audits, compliance reviews, and benefit-related surveys as required.
- Coordinate benefits-related activities for mergers and acquisitions (M&A), including employee data loads, enrollment windows, market-specific plan design considerations, reporting requirements, and historical data archiving.
- Partner with internal stakeholders, carriers, and vendors to develop and deliver training and educational resources for benefit programs, including webinars, workshops, and reference materials.
- Monitor and analyze benefits utilization, cost trends, and program performance to identify opportunities for cost optimization, risk mitigation, and program enhancements.
- Stay current on industry best practices, emerging trends, and regulatory developments relevant to benefits administration and operations.
Benefits
- Competitive benefits
- Services and programs that provide employees with the resources to pursue their goals, both at work and in their personal lives
