Senior Technical Support Engineer
BriteCoreVicente López, Buenos Aires, Argentina
Posted May 7, 2025
Contract / Temporary
About the Company
BriteCore is a cloud-native insurance platform provider specializing in policy administration systems for P&C insurers. The company's core services include insurance processing, quoting, integration, and comprehensive reporting, enabling mid-size carriers and MGAs to streamline operations and enhance competitiveness. BriteCore's unified system offers user-friendly portals for agents and policyholders, driving business growth and operational efficiency.
Job Description
BriteCore is seeking a Senior Technical Support Engineer to join their technical services team and help customers resolve complex challenges with their Policy Administration System (PAS). The role involves troubleshooting issues, delivering timely resolutions, and maintaining high customer satisfaction. This fully remote, long-term Independent Contractor position requires the candidate to be located in Argentina and have a strong technical background with experience in MySQL, Python, and Linux.
Requirements
- Full Degree in Computer Science or related field
- 4+ years of experience working through complex ticketing
- 2+ years serving as a central technical services contact for enterprise clients
- Advanced MySQL abilities with expertise in query execution and data analysis
- Intermediate Python coding skills, with a high proficiency at reading Python code
- Experience communicating with customers via phone, email and video chat
- Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
- Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
- Proficiency in Bash shell scripting
- Excellent verbal and written communication skills
Benefits
- Dynamic work environment
- Collaborative team
- Opportunity for professional growth
