Senior Technical Support Engineer
CelonisMadrid, Community of Madrid, Spain
Posted January 29, 2026
Full Time
About the Company
Celonis makes processes work for people, companies and the planet. The Celonis Process Intelligence Platform uses industry-leading process mining and AI technology and augments it with business context to give customers a living digital twin of their business operation.
Job Description
We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We're looking for a Senior Technical Support Engineer to join our Support Services team in Madrid, Spain.
Requirements
- Bachelor of Computer Science, Engineering, or a related degree in the field of IT.
- Minimum 3 years of proven Technical Support experience handling complex technical issues and international customer inquiries whilst adhering to Service Level Agreements.
- ITIL v3 Foundation Certification
- Cloud Technologies: AWS or Azure certification and/or working experience in a mid to large sized Kubernetes / containerised environment.
- Systems Administration: Proven experience with heterogeneous Linux/Unix systems.
- Coding Skills: Proficient in at least one programming language (e.g., Java) or a scripting language (e.g., Python).
- Databases: Experience with major database systems (e.g., SAP HANA, Oracle, MS SQL Server).
Benefits
- Generous Paid Time Off
- hybrid working options
- company equity (RSUs)
- comprehensive benefits
- extensive parental leave
- dedicated volunteer days
- gym subsidies
- counseling
- well-being programs
- inclusion and belonging programs