L2 Senior Technical Support Engineer

We're Celonis, the global leader in Process Intelligence technology and one of the world's fastest-growing SaaS firms. We're looking for a 2nd Level Technical Support Engineer to join our Support Services team in Madrid, Spain.

Requirements

• Education: Bachelor of Computer Science, Engineering, or a related degree in the field of IT.
• Minimum 3 years of proven Technical Support experience handling complex technical issues and international customer inquiries.
• ITIL v3 Foundation Certification
• Cloud Technologies: AWS or Azure certification and/or working experience in a mid to large sized Kubernetes / containerised environment.
• Systems Administration: Proven experience with heterogeneous Linux/Unix systems.
• Coding Skills: Proficient in at least one programming language (e.g., Java) or a scripting language (e.g., Python).
• Databases: Experience with major database systems (e.g., SAP HANA, Oracle, MS SQL Server).

Benefits

• Generous Paid Time Off
• Hybrid working options
• Company equity (RSUs)
• Comprehensive benefits
• Extensive parental leave
• Dedicated volunteer days
• Gym subsidies
• Counseling
• Well-being programs
• Dedicated inclusion and belonging programs