Mainframe Software Technical Support Engineer providing omni-channel support for complex questions/problems for product suites to ensure customers achieve their desired business outcomes. Responsibilities include maintaining a professional attitude, utilizing technical expertise, and delivering a superior customer experience.
Requirements
- Proficiency in z/OS mainframe environment
- Knowledge of Mainframe Architecture and Operations
- Experience with SMP/E, z/OSMF, USS, TSO/ISPF, SDSF, IPCS, and other z/OS utilities
- Experience working with and knowledge of TCP/IP concepts and basic networking including FTP and Telnet processing
- Experience working with and knowledge of VTAM and TN3270 session management
- JCL knowledge for job submission, troubleshooting, and batch processing
- Experience with REXX, CLIST, or similar scripting language
- Experience with CICS administration
- Experience working in production mainframe environments
- Ability to diagnose and resolve technical issues related to z/OS
- Knowledge or familiarity with Broadcom Mainframe Products, in particular NetMaster, SOLVE:access, and MIM
- Familiarity with GRS and z/OS resource serialization
- Knowledge or familiarity with Broadcom Mainframe Products, in particular MIM
- Knowledge of IBM Data Storage for tape and DaSD
Benefits
- Medical, dental and vision plans
- 401(K) participation including company matching
- Employee Stock Purchase Program (ESPP)
- Employee Assistance Program (EAP)
- Company paid holidays
- Paid sick leave and vacation time
- Paid Family Leave
- Other leaves of absence
