Senior Consultant | Customer Experience Solutions

Broadpin is a consultancy that designs, builds, and scales CX ecosystems across industries, and is looking for a Senior Consultant to help shape their CX presence in the UK and lead large-scale transformation programs for leading enterprises.

Requirements

• Extensive hands-on experience with enterprise-grade CX applications across complex landscapes.
• Proven ability to own solution design and lead client conversations at senior stakeholder level.
• Strong consulting skills: translating complex CX challenges into clear, scalable, human-centered solutions.
• Experience in large-scale CX transformation programs with a focus on scalability, governance, and adoption.
• Entrepreneurial mindset: comfortable shaping offerings, defining best practices, and contributing to go-to-market strategies.
• Ability to mentor and support others, establish standards, and build credibility in the market.
• Excellent communication and relationship-building skills.

Benefits

• Opportunity to influence and grow Broadpin’s CX practice in the UK.
• Work on impactful projects for leading enterprise customers across energy, manufacturing, automotive, logistics, and industrial services.
• Join a collaborative team that values clarity, ownership, and long-term impact.
• Contribute to thought leadership and innovation in the UK CX space.
• Professional growth through mentoring, leadership opportunities, and shaping strategic offerings.
• Be part of a culture that combines trust, empathy, and technology to create lasting business value.