The Senior Operations Manager is responsible for the cost-effective operation, care, preventative maintenance, and long-term preservation of the physical assets of their assigned property, partnering with the General Manager to achieve property specific business metrics and goals.
Requirements
- Operate a clean, well maintained property providing guests with a positive shopping experience.
- Oversee all physical assets to ensure they are maintained to required standards in the most economically efficient manner.
- Prepare and manage multi-year ordinary capital and operating expense plans and projects to meet or exceed company expectations, while also identifying operating expense control strategies and tactics.
- Develop strong tenant relationships through pre-construction and subsequent follow-up meetings with tenant contractors to regulate compliance with Rules and Regulations, specific lease requirements and timely completion of construction.
- Implement and administer all preventative maintenance programs and related vendor and contractor compliance for all applicable service and/or maintenance contracts.
- Ensure property safety systems are code compliant, maintained and inspected, and federal required reports and safety documentation is maintained and posted.
- Support the Safety, Health, and Environment program by incorporating GGP’s Life Saving Principles into your work planning and execution.
- Support corporate sustainability efforts to reduce the property’s carbon footprint.
- Understand and monitor utility consumption, utility rates structures, utility rebates through the use of new and existing building control technologies and Building Automation Systems (BAS) including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, and vertical transportation.
- Manage and develop direct reports while ensuring compliance with all company policies and procedures.
- Partner with multiple internal and external teams to achieve annual property business plans while delivering company goals.
- Develop favorable relationships with local officials, government leaders, first responders, key stakeholders, and community organizations.
- Review and approve invoices for accuracy and monitor for timely payment.
- Oversee operations during a crisis situation (including natural disasters) ensuring the safety and security of all customers, tenants, guests and assets.
- Strong understanding of industry, company, and market trends to execute on company strategy.
- Continuously align team and employee development goals with organizational goals.
- Participate in the Manager on Duty (MOD) schedule during non-office hours, including evenings, weekends, and holidays.
Benefits
- Medical, Dental and Vision
- 401(k) Company matching
- 401(k) Vests on Day 1
- Career development programs
- Charitable donation matching
- Generous paid time off (i.e., vacation, personal holidays, paid sick time)
- Paid Volunteer Hours
- Paid Parental Leave
- Family planning assistance including IVF, surrogacy, and adoption options
- Wellness and mental health resources
- Pet insurance offering
- Childcare Assistance
- Commuter benefits
