Senior Client Service Manager (Water/ Wastewater/ Infrastructure)

We are seeking a Senior Client Service Manager (CSM) to lead strategic client development for priority municipal clients in the West region. This role is designed for an experienced relationship leader who understands municipal operations, major capital program funding and delivery, and the challenges of affordability, regulatory compliance, and community expectations.

Requirements

• 15+ years of experience in the A/E/C industry supporting public water, wastewater, or municipal infrastructure clients
• Experience in a Client Service Manager, Account Manager, Pursuit Lead, Project Director, or similar relationship-focused role
• Demonstrated success in cultivating and expanding long-term client partnerships and achieving growth objectives
• Proven ability to win highly competitive projects through disciplined capture planning and positioning
• Understanding capital planning, funding mechanisms, regulatory drivers, and utility operations
• Experience collaborating with technical delivery teams, pursuit teams, and executive leadership
• Proven ability to recruit, develop, and mentor high-performing teams, fostering a culture of collaboration and growth
• Effective communication and facilitation skills with the ability to influence without formal authority
• Knowledge of large-scale CIP programs, alternative delivery models, and advisory/strategic services
• Working knowledge of engineering scopes, project schedules, and project delivery risks

Benefits

• Medical
• Dental
• Vision
• Short and long-term disability
• Life insurance
• Employee assistance program
• Paid time off
• Parental leave
• Paid holidays
• 401(k) retirement savings plan with employer match
• Performance-based bonus eligibility
• Employee referral bonuses
• Tuition reimbursement
• Pet insurance
• Long-term care insurance