Brown and Caldwell is excited to offer a fantastic opportunity to drive our sales strategy in the vibrant Southern California market for water and wastewater engineering and consulting services. As a Client Service Manager, you will step into a well-established business and bring your skills and experience to build on and expand our operations.
Requirements
- Develop and expand relationships with clients
- Collect and synthesize market and stakeholder intelligence
- Lead, manage, and facilitate the Client Service Team (CST)
- Develop, maintain, and communicate the client’s strategic vision and business case
- Communicate and demonstrate the value of BC services to our client's business
- Fully understand the client's business and desired outcomes
- Responsible for developing and driving sales and business goals
- Engage and cultivate client service teams
- Create client engagement strategies and pursuit plans
- Understand and apply knowledge of market trends and drivers
- Serve as project manager or senior technical resource
- Ensure high-quality client services, clarity on work products, and delivery of high-quality services within budget and schedule constraints
- Support the development of staff members
- Meet identified performance metrics
- Leverage resources, experience, and skills of the firm
- Participate in professional societies
- Serve as a mentor to mid-level and rising professional staff
Benefits
- Medical
- Dental
- Vision
- Short and long-term disability
- Life insurance
- Employee assistance program
- Paid time off
- Parental leave
- Paid holidays
- 401(k) retirement savings plan with employer match
- Performance-based bonus eligibility
- Employee referral bonuses
- Tuition reimbursement
- Pet insurance
- Long-term care insurance
