Customer Service Representative-Call Center - Remote

Customer Service Representative-Call Center for CalSurance Associates, a leading E&O insurance broker, providing insurance brokerage and program administration services to insurance firms. Handles customer inquiries, enrollment, premium requests, and cancellations, with a focus on excellent customer service and communication skills.

Requirements

• Exceptional listening, communication, and writing skills
• Ability to handle difficult and detailed inbound/outbound calls
• Excellent computer skills including Microsoft Excel, Word, Outlook
• Ability to multi-task between various software programs
• Some call center experience desired
• Customer service experience desired
• High School diploma/GED
• Must become a licensed Property & Casualty Insurance Agent within 90 days of hire

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Paid Time Off, Holidays, Preferred Partner Discounts, and more