Customer Service Representative - San Luis, AZ
Advanced Call Center Technologies, LLCSan Luis, Arizona, United States
Posted March 28, 2026
Full Time
About the Company
Advanced Call Center Technologies (ACT) delivers comprehensive outsourced call center solutions across the United States and globally, serving sectors such as financial services, mortgage, telecommunications, healthcare, cable, and retail. The company specializes in fraud prevention and detection, dispute management, and customer retention, as well as sales and marketing support and back‑office operations. By combining domestic, near‑shore, and far‑shore resources, ACT offers scalable, cost‑effective services that maintain high quality and regulatory compliance. Its integrated approach to customer experience and application fulfillment sets it apart in the competitive contact‑center market.
Job Description
Customer Service Representatives use excellent communication and interpersonal skills to assist customers. In this role, you will receive inbound calls from consumers seeking help with billing inquiries, payments, credits, fraud alerts, internet and cell phone services, and mortgage servicing.
Requirements
- Responds promptly to customer needs
- Maintains confidentiality
- Speaks clearly and persuasively in positive or negative situations
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- 401(k) or 403(b) plan
- Paid time off
- Holidays
- Health savings account
- Flexible spending account
