Technical Customer Success Manager (TCSM)

Browserbase is hiring a Technical Customer Success Manager to own long-term customer relationships and drive adoption of their platform. The role involves working closely with Sales, Product, and Engineering to ensure customer success and shape the customer experience. Key responsibilities include owning the post-sale lifecycle, improving customer workflows, and building long-term relationships with technical stakeholders.

Requirements

• 2+ years of experience in Customer Success, Solutions Engineering, Sales Engineering, or similar roles
• Strong technical aptitude: comfortable discussing APIs, infrastructure, and developer workflows
• Track record of driving retention and expansion in a high-growth environment
• Relationship-oriented and excited about long-term customer partnerships and helping customers succeed
• Self-motivated and comfortable operating in an ambiguous, fast-paced startup environment
• Excellent communication skills with the ability to speak developer-to-developer