Technical Customer Success Manager

We are a team of technocrats focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. As a Technical Customer Success Manager, you will be a trusted advisor to our customers, working closely with cross-functional teams to execute on daily customer needs and drive customer retention.

Requirements

• Representing Mitratech to our most strategic customers through regular, positive, and professional communication
• Collaborating with cross-functional Mitratech teams to execute on daily customer needs, communicate long-term needs, and advising on future customer efforts
• Proactively driving end-user adoption through product-focused meetings, industry thought leadership, and optimization efforts
• Deep understanding of how our customers use our solutions, to recommend best practices and help customers turn these into ROI
• Tracking and documenting customers' measurement(s) of success throughout the customer lifecycle and demonstrating value back to the customer as these goals are met