Technical Customer Success Manager
NICEUnited States
Posted March 2, 2026
Full Time
About the Company
NiCE Cognigy delivers AI that works—fast, human, and enterprise-ready.
Job Description
NiCE is looking for a Technical Customer Success Manager to provide deep technical expertise across a portfolio of enterprise customers. The role is designed to scale technical knowledge across the Customer Success organization and act as a technical backbone for day-to-day account engagement.
Requirements
- 3–5 years of experience in conversational AI, virtual agents, or intelligent automation
- Experience in a customer-facing technical role (Customer Success, Solution Consulting, Technical Support, or Professional Services)
- Experience supporting enterprise customers in a one-to-many or scaled model
- Strong understanding of conversational AI fundamentals, including NLU concepts, generative AI, agentic AI, and contact center operations
- Ability to analyze conversational behavior and explain technical concepts to non-technical stakeholders
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
