Customer Success Manager
NICEAustralia
Posted May 21, 2026
Full Time
About the Company
NiCE is a global company that delivers AI that works—fast, human, and enterprise-ready. It combines Generative and Conversational AI through orchestration, tools, and enterprise systems to power Agentic AI.
Job Description
At NiCE, we’re looking for a Customer Success Manager to ensure Cognigy's customers feel supported and guided through their journey with implementing Cognigy's products. The role requires experience with enterprise software solutions and excellent communication skills to articulate complex solutions clearly to customers.
Requirements
- At least 5 years of experience in the software industry as a Customer Success Manager
- Proven track record of driving measurable business outcomes for customers
- Deep understanding of strategic business value in the software industry
- Exceptional communication skills, both written and oral
- Analytical and structured approach to problem-solving
- Familiarity with industry benchmarks and CRM platforms
Benefits
- Competitive salary
- Opportunities for career growth and development
- Collaborative and fast-paced work environment
- Endless internal career opportunities
- Generous Paid Time Off
- 401k Matching
