Customer Success Manager

NiCE is looking for a Customer Success Manager to join their team. The role involves managing multiple customer accounts, driving adoption and value realization, and building long-term, loyal partnerships with customers. The ideal candidate will have a strong understanding of customer success and technical fluency, as well as excellent communication and problem-solving skills.

Requirements

• Bachelor's Degree in Computer Science, Business Information Systems, or similar field, or equivalent work experience
• 6+ years' experience in Customer Success, Technical Account Management, Service Delivery, or similar customer-facing roles within SaaS, telecommunications, or contact centre environments
• Strong ability to translate technical and AI-driven capabilities into business value and outcomes
• Excellent analytical, problem-solving, and customer engagement skills
• Proven experience managing multiple customer accounts simultaneously
• Excellent communication skills, both verbal and written
• Ability to work effectively in a fast-paced, customer-centric environment
• Proficient in Microsoft Office applications
• Able to work independently with minimal supervision
• Strong working knowledge of contact centre platforms, functionality, and design
• Experience balancing technical discussions while maintaining strong executive-level business relationships

Benefits

• Competitive salary and benefits package
• Opportunity to work with a global company and be part of a fast-paced, collaborative, and creative environment
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations
• Chance to learn and grow every day
• Market disrupting, global company with a strong reputation and presence in the industry