Product Customer Success Manager

We are looking for a Product Customer Success Manager to serve as the senior technical platform expert embedded within the NiCE Cognigy Customer Success organisation. This role bridges the gap between platform capability and customer value realisation — ensuring that both CSMs and customers have access to authoritative, current, and practically applicable guidance on the NiCE Cognigy platform across their region.

Requirements

• 3–5 years of experience in a technical customer-facing role: Technical CSM, Solutions Consultant, Implementation Consultant, or equivalent within a Conversational AI, Contact Centre, or enterprise SaaS company
• Experience supporting enterprise customers in a one-to-many or scaled model
• Proven ability to deliver technical guidance and enablement to both technical and non-technical audiences
• Demonstrated experience owning customer outcomes on accounts without dedicated Professional Services support

Benefits

• International, fast-growing company with strong customer momentum
• High-impact role influencing customer outcomes across a large portfolio
• Close collaboration with Product and Engineering teams