Product Customer Success Manager

At NiCE, we're looking for a Product Customer Success Manager to partner with enterprise clients and ensure they realize measurable business value from their investment in Proactive AI Agent. The role requires strong data analysis skills, deep customer-facing experience, and comfort owning outcomes across complex, strategic accounts.

Requirements

• Managed post-sale customer relationships for enterprise or strategic accounts
• Owned customer outcomes, not just implementations or tickets
• Used data analysis to guide customer decisions and executive conversations
• Participated in renewals, expansions, or commercial planning
• Presented insights and recommendations directly to customer stakeholders

Benefits

• 401k Matching
• Retirement Plan