Director Call Center Operations

The Director of Customer Engagement & Revenue Operations provides senior leadership for the company's Customer Service Center, overseeing loan funding, servicing, and first-party collections.

Requirements

• Senior leadership experience in call center operations, collections, servicing, or customer engagement
• Strong understanding of first-party collections and regulated financial services environments
• Proven ability to lead teams, manage performance, and improve operational outcomes
• Experience building or evolving operational processes, systems, or teams over time
• Systems-oriented mindset; experience with call center platforms such as GPS strongly preferred

Benefits

• Low-Deductible and affordable Medical Plans
• Competitive salary
• 401K with company match
• Paid Time Off
• Bonus opportunities
• Career development
• Formal and Comprehensive Training Program