Call Center & Operations Manager
Westlake Financial ServicesSan Diego, California, United States
Posted April 3, 2026
80000 - 120000 USD
Full Time
About the Company
Westlake Financial Services, founded in 1988 and headquartered in Southern California, is a privately held internet-based finance company that specializes in automotive retail installment contracts across the United States. Leveraging its proprietary "The Buy Program ©" software, Westlake delivers instant credit approvals to a network of 21,000 new and used car dealers, enabling them to focus on sales while the company handles all collections and servicing from its central Los Angeles facility. In addition to prime, sub‑prime, and non‑prime auto financing, Westlake offers a full spectrum of lending solutions—including inventory financing, dealer management systems, and commercial real‑estate loans—to support dealership growth. The firm’s long‑standing commitment to dealer and customer success, combined with its in‑house, technology‑driven approach, sets Westlake apart as a trusted partner in the automotive finance industry.
Job Description
The Call Center & Operations Manager provides strategic and operational leadership across the contact center and broader operational functions, driving service excellence, optimizing processes, and managing vendor relationships. The position plays a key role in identifying system enhancements, implementing new technologies, and ensuring operational readiness.
Requirements
- Leadership & Operations
- Credit Union Partner Support
- Performance Management & Analytics
- Team Leadership & Development
- Vendor Management
- Technology, Systems & Innovation
- Process Improvement, QA & Testing
- Financial & Resource Management
- Risk, Compliance & Quality Assurance
Benefits
- Medical, Dental, and Vision benefits
- Life Insurance and Long-term disability plans
- Flexible Spending Account
- 401K matching
- Employee Stock Ownership Program
- Wellness Programs
- Metro Tap Card and Metro-link Reimbursement
- Career Path Opportunities
- Discounts on Parks, Museums, Movie Tickets, and Attractions
- Employee Loan Assistance
- Annual Flu Shot
- Paid Vacations Days
- Paid Sick days
- Paid holidays
- HGym
- Rental Car Discounts, Dell Member Purchase Program
- UKG Wallet
