Operations Manager, Call Center
ResMedUnited States
Posted March 19, 2026
94000 - 118000 USD
Full Time
About the Company
ResMed is shaping the future and is committed to creating a diverse and inclusive culture.
Job Description
We are seeking a dynamic Operations Manager to lead and optimize our LiveCall Contact Center operations. This role is critical to ensuring exceptional performance across multiple teams and delivering outstanding results for our clients.
Requirements
- Bachelor’s degree in Business, Operations Management, or related field (Master’s preferred).
- 5+ years of leadership experience in a contact center environment, including 2+ years in operations management.
- Proven success managing large-scale or multi-site contact center operations.
- Strong analytical, leadership, and communication skills.
- Expertise in contact center technologies and performance management tools.
Benefits
- comprehensive medical
- vision
- dental
- life
- AD&D
- short-term and long-term disability insurance
- sleep care management
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- commuter benefits
- 401(k)
- Employee Stock Purchase Plan (ESPP)
- Employee Assistance Program (EAP)
- tuition assistance
- Paid Time Off (PTO)
- 11 paid holidays plus 3 floating days
- 14 weeks of primary caregiver or two weeks of secondary caregiver leave
