Customer Service Support Advisor

The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.

Requirements

• Implementation of specific Customer Service management plans under supervision.
• Creation of value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
• Gathering customer information and performing analysis to provide customer service insight for the efficient management of customer issues.
• Execution and delivery of work to achieve objectives and the vision of the Customer Service team.
• Implementation of continuous improvement opportunities to improve the customer service team processes.