Customer Service Support Advisor
BT GroupGurgaon, Haryana, India
Posted March 11, 2026
Full Time
About the Company
BT Group is the world’s first telco and has a heritage in the sector unrivalled. It has always played a critical role in creating the future and has reached an inflection point in the transformation of its business.
Job Description
Customer Service Support Advisor assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio.
Requirements
- Assists in the implementation of specific Customer Service management plans under supervision.
- Creates value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
- Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.