Assistant Manager

An outgoing individual who is eager to learn and grow both personally and professionally. The Assistant Manager should be a team player who is very detail oriented and constantly looking for ways to improve themselves, the team, and the car wash.

Requirements

• Adhere to all health, safety, and security practices at Bubble Down.
• Partners with Site Manager to recruit, train, coach, and develop all team members.
• Ensures compliance with Bubble Down onboarding, orientation, and training processes for all team members.
• Provides ongoing development, coaching, and counseling to all team members.
• Partners with Site Manager to ensure the site is achieving all goals and benchmarks.
• Checks Bubble Down store email regularly and responds to all emails in a timely, pleasant manner.
• Ensures team members are always using prescribed sales script and guide on procedures.
• Creates genuine connections with guests and fosters relationships through superior customer-service to build membership sales.
• Walks site throughout shift to ensure site is operating safely, efficiently, and up to the Bubble Down standard of service.
• Converses with guest regularly to ensure satisfaction.
• Handles all guest issues/complaints when on site.
• Escalates issues as needed to Site Manager and District Manager to resolve all issues in a timely manner that result in positive outcomes and guest retention.
• Partners with District Manager and maintenance team to ensure all equipment is properly maintained, safely operated, and maintenance requests are fulfilled in a timely manner to minimize site down time.
• Performs other duties as assigned.