Customer Service Representative

Customer Service Representative role at Buck Company LLC involves providing friendly, responsive support to internal and external customers, managing incoming phone calls and email inquiries, and resolving customer issues quickly. Buck Company LLC is a family-owned foundry dedicated to manufacturing high-quality metal castings, serving over 55 different industries.

Requirements

• High school diploma or equivalent required; Associate or Bachelor’s degree preferred
• 2–3 years of customer service or administrative experience preferred
• Strong communication skills, including active listening and clear written communication
• Positive, customer‐focused attitude
• Ability to stay calm under pressure while maintaining a sense of urgency
• Strong organizational skills with the ability to prioritize and multitask
• High attention to detail and accuracy
• Proficient computer skills, including Microsoft Office; familiarity with Odyssey software is a plus

Benefits

• Medical, dental, and vision insurance for you and your family
• Competitive salary
• Bonus programs
• 401K retirement plan
• Training opportunities
• Tuition reimbursement
• Paid vacation, PTO, and holidays
• Gym reimbursements