Technical Support Associate - HVAC/R
BudderflyUnited States
Posted October 17, 2025
65000 - 78000 USD year
Full Time
About the Company
Budderfly is a leading Energy as a Service (EaaS) provider offering sustainability solutions to businesses with repeatable footprints. The company installs, monitors, and manages energy-efficient technologies and software at no cost, delivering lower energy bills, reduced carbon footprints, and improved operational reliability. With in-house expertise and tech-enabled capabilities, Budderfly has consistently ranked among the fastest-growing private companies in the U.S., as recognized by Inc. 5000 and Deloitte Technology Fast 500.
Job Description
Budderfly is a rapidly growing, private equity-backed energy management company helping businesses become more sustainable. They are a premier provider of energy savings solutions, installing and managing patented technologies and equipment upgrades. They are seeking a Technical Support Associate to diagnose and troubleshoot their clients' systems and equipment, providing excellent customer service and ensuring their solutions are fully functional. This role focuses on customer satisfaction and delivers results.
Requirements
- Research and identify solutions to energy-saving solutions.
- Track customer issues through to resolution.
- Communicate with clients and 3rd-party vendors.
- Properly escalate unresolved issues.
- Provide accurate and timely feedback to customers.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Deliver training to vendors on systems, processes, and technologies.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Life insurance
- Disability insurance
- Career advancement opportunities
- Competitive pay
